Terms and Conditions
Terms and Conditions
Last updated: 20-08-2026
Please read these terms carefully before placing an order. By ordering from us, you agree to be bound by them.
1. Who we are
This website is operated by Loecy Fashion, trading as LOECY.
- Company registration number: 00061269
- VAT registration number: GB616138642
- Email: contact@loecy.com
References to "we", "us" and "our" mean Loecy Fashion. References to "you" mean the person placing an order through this website.
2. These terms
These terms apply to every contract between us for the sale of goods. They do not affect your statutory rights as a consumer.
We may amend these terms from time to time. The terms that apply to your order are the ones published on this website at the moment you place it.
If you are buying as a business rather than as a consumer, sections 7 and 8 (cancellation and returns) do not apply to you, and different rules govern our liability to you.
3. How a contract is formed
Placing an order is an offer to buy from us. It does not create a contract on its own.
After you order, you will receive an acknowledgement email. This confirms we have received your order; it does not mean we have accepted it. A contract comes into existence only when we send you a dispatch confirmation email.
If we cannot accept your order, for example because an item is out of stock, because we have identified a pricing error, or because we are unable to authorise your payment, we will contact you and refund any sum already taken in full.
4. Our products
We take care to describe and photograph our products accurately. Images are for illustration; colours may appear differently on your screen and slight variations in shade, finish and measurement are normal, particularly with natural materials.
Product packaging may differ from that shown.
5. Price and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges are shown separately before you confirm your order.
We take reasonable care to ensure prices are correct. If we discover an error in the price of goods you have ordered, we will contact you before dispatch and give you the option to continue at the correct price or cancel the order. If we cannot reach you, we will treat the order as cancelled and refund you in full.
Payment is taken at the point of order. We accept the payment methods displayed at checkout. All payments are processed by our payment providers; we do not store your full card details.
6. Delivery
We deliver to addresses within the United Kingdom.
Delivery is free on orders over £60. Below that threshold, the applicable charge is shown at checkout.
Orders placed before 6:00pm on a working day are usually dispatched the same day. Estimated delivery is 2 to 4 working days from dispatch, though this is an estimate rather than a guarantee.
If we have not delivered within 30 days of the contract being formed, you may treat the contract as at an end and receive a full refund.
Goods become your responsibility from the moment they are delivered to the address you gave us. Ownership passes to you once we have received payment in full.
If delivery is delayed because you gave us an incorrect address or were unavailable to receive the parcel, we may charge for redelivery.
7. Your right to cancel
You have the right to cancel your order within 14 days without giving a reason. This period ends 14 days after the day on which you, or someone you nominate, receives the goods. Where an order is delivered in separate parts, the period ends 14 days after you receive the last item.
To cancel, tell us clearly before the 14 days expire. Email contact@loecy.com with your order number, or use the model cancellation form at the end of these terms. Simply returning goods without telling us is not sufficient notice.
After cancelling, send the goods back to us without undue delay and no later than 14 days after telling us. You bear the direct cost of return unless the goods are faulty or not as described.
We will refund all payments received from you, including standard delivery costs. If you chose an enhanced delivery service, we refund only the cost of our standard option.
We will issue your refund without undue delay and no later than 14 days after we receive the goods back, or after you provide evidence of having sent them, whichever is earlier. Refunds are made to the original payment method.
We may reduce your refund to reflect any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning, in other words beyond what you could reasonably do in a shop.
Items excluded from the right to cancel
The right to cancel does not apply to sealed goods which are not suitable for return for health protection or hygiene reasons, where the seal has been broken after delivery. This includes swimwear and underwear where the hygiene seal has been removed.
8. Returns and condition of goods
Returned items should be unworn, unwashed and in their original condition, with all tags and any hygiene seals attached.
We recommend using a tracked service and keeping proof of postage. Until we receive them, returned goods remain your responsibility.
9. Faulty or misdescribed goods
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described.
If goods are faulty or not as described:
- Within 30 days of delivery you may reject them and claim a full refund.
- Between 30 days and six months you may ask us to repair or replace them. If that is unsuccessful, you are entitled to a refund, which may be reduced to reflect the use you have had.
- Beyond six months the same rights may apply, though you may need to show the fault was present at delivery.
We will cover the reasonable cost of returning faulty goods. Contact contact@loecy.com and we will explain how to proceed.
Nothing in these terms limits your statutory rights.
10. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, and under section 2(3) of the Consumer Protection Act 1987.
Where you are a business customer, we are not liable for loss of profit, loss of business, business interruption or loss of business opportunity, and our total liability in connection with any contract is limited to the price paid for the goods.
11. Events outside our control
We are not liable for delay or failure to perform where this is caused by an event beyond our reasonable control, including strikes, failure of public infrastructure, extreme weather or the acts of carriers or public authorities.
Where such an event occurs we will contact you as soon as possible and take reasonable steps to limit its effect. If the delay is substantial you may cancel and receive a refund for goods not delivered.
12. Your personal information
We use your personal information in accordance with our Privacy Policy, which explains what we collect, why, and what rights you have under UK data protection law.
13. Complaints
If something has gone wrong, contact us at contact@loecy.com and we will try to resolve it promptly. We aim to respond to all complaints within [NUMBER] working days.
If we cannot resolve matters between us, you may be able to use an alternative dispute resolution scheme. [If you subscribe to an ADR provider, name it and give its website here.]
14. Other important terms
We may transfer our rights and obligations under these terms to another organisation. You may only transfer yours to another person if we agree in writing.
This contract is between you and us. No other person has any right to enforce its terms.
Each paragraph of these terms operates separately. If a court decides that any paragraph is unlawful, the remaining paragraphs remain in force.
If we do not insist that you perform any of your obligations, or delay in taking steps against you, that does not mean we have waived our rights.
15. Governing law
These terms are governed by the law of [England and Wales / Scotland / Northern Ireland], and disputes may be brought in the courts of that jurisdiction.
If you are a consumer resident elsewhere in the UK, you retain the benefit of any mandatory protections of the law of your home nation and may bring proceedings in its courts.
Model cancellation form
Complete and return this form only if you wish to withdraw from the contract.
To: [LEGAL COMPANY NAME], [ADDRESS], contact@loecy.com
I hereby give notice that I cancel my contract of sale for the following goods:
- Ordered on / received on: ______________________
- Order number: ______________________
- Name: ______________________
- Address: ______________________
- Signature (only if sent on paper): ______________________
- Date: ______________________
Before you publish
Replace every bracketed field with your real details. The following are legally required and cannot be left blank:
- Your trading name and, if incorporated, your registered company name, number and registered office address
- A geographic postal address, not just an email
- Your VAT number if you are VAT registered
- Your dispatch cut-off time and complaints response time
Two points worth checking with a solicitor before you launch:
Where you are established. If your business operates from outside the UK, UK consumer law still protects UK customers, and your governing law clause cannot take those protections away. You may also have obligations around import VAT and customs that need reflecting in your delivery terms and pricing.
The hygiene exclusion. The exclusion in section 7 only holds if goods are genuinely sealed and the customer is told before purchase. If you sell swimwear, apply a hygiene seal and state this on the product page.