Shipping Policy
Shipping Policy
Last updated: 20 August 2026
At LOECY, we aim to make your shopping experience as simple and reliable as possible. Below you’ll find information about our processing times, delivery estimates and shipping costs.
UK Delivery
We currently ship throughout the United Kingdom.
Standard UK Delivery
Estimated delivery time:
2–3 business days
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, such as carrier delays, public holidays or periods of high demand.
Shipping Costs
We offer:
FREE UK DELIVERY on orders over £60
For orders below £60, the applicable shipping charge will be displayed at checkout before payment.
Order Processing
Orders are normally processed within 1–2 business days after your order has been confirmed.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information where available.
Business days do not include weekends or UK public holidays.
Tracking Your Order
Where tracking is available, you will receive a tracking link by email once your order has been dispatched.
Please allow some time for the carrier’s tracking system to update after receiving your shipping confirmation.
If your tracking information has not updated for several days, please contact us at:
Multiple Packages
Some orders may be shipped separately depending on product availability or fulfilment location.
If this happens, you may receive your order in more than one package. There will be no additional shipping charge as a result of an order being split into multiple shipments.
Delivery Delays
While we aim to deliver all orders within the estimated delivery timeframe, occasional delays may occur.
If your order has not arrived within a reasonable period after the estimated delivery date, please contact our customer support team so we can investigate the shipment.
Incorrect Delivery Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at:
We cannot guarantee that an address can be changed after an order has been processed or dispatched.
LOECY cannot be held responsible for orders delivered incorrectly due to inaccurate information provided by the customer.
Lost or Missing Parcels
If your tracking information shows your parcel as delivered but you cannot locate it, we recommend first:
- Checking around the delivery location
- Asking other members of your household
- Checking with neighbours
- Contacting the delivery carrier
If you are still unable to locate your parcel, please contact us and we will assist you where possible.
Damaged Packages
If your order arrives damaged, please contact us as soon as possible and include:
- Your order number
- A description of the issue
- Clear photographs of the packaging and product
We will review the situation and provide an appropriate solution.
International Shipping
At this time, our primary shipping destination is the United Kingdom.
If international shipping becomes available, applicable delivery times and charges will be shown at checkout.
Questions About Delivery?
If you have any questions about your order or delivery, please contact:
LOECY Customer Support
Email: [contact@loecy.com]
We’ll be happy to help.